All employees need to have a clear understanding of this before using the jcpenney kiosk. That is why the frequently asked questions about jcpenney kiosks are to be answered here.
Please log into your Associate Kiosk and view your paycheck stub. If the paycheck option says “advice” it is a direct deposit, if it says “check” it is a paper check. If you have further questions, please call the JCPenney Benefits Center at
1-888-890-8900 and ask for Payroll.
Please call the JCPenney Benefits Center at 1-888-890-8900 and ask for Payroll.
Please speak to leadership at your store to correct your time and attendance.
Please call the JCPenney Benefits Center at 1-888-890-8900 and ask for Health & Insurance.
After you are returned from leave in the system, it does take an overnight refresh to regain full access. Please use the option in the Password Kiosk to change your password. If that doesn’t work, please speak to leadership at your unit.
Please call the JCPenney Absence Management Center at 1-877-527-0722 to inform your case manager that there is a discrepancy.
Please view the information on the MTO/PTO programs that you can download from the Benefits Library in the JCPenney Benefits website. If any corrections are needed, please speak to the store leadership.
Get Instant Issue Pack from store and enter into the Kiosk. Call Skylight to activate.
Options at Skylight 1-877-814-7679
Click 1 if activating a card
Click * if lost/stolen/never received card
Customer Service 1-888-606-9800
Please call our garnishment team, ADP, directly at 1-866-324-5191.
JCPenney Home Office associates should call 972-431-6900. All other locations, call JCPenney Shared Services at 1-800-879-1111.